Robert Bosch Tool Corporation (“Bosch”) has set out below some important highlights of the Privacy Notice for our Repair online B2B USA, (“boschtoolservice.com website”). You can obtain more information about how we collect, use, disclose and safeguard your personal information by reviewing our full Privacy Notice below.
What personal information do we collect?
For more information see Collection of Personal Information and Sources of Personal Information sections below.
We collect various types of information about our users in connection with the services or products, including:
We also may collect information in ways that we describe to you at the point of collection or otherwise with your consent. The personal information we collect includes identifiers, commercial information, internet, or other similar network activity, professional or employment-related information, and inferences. The section titled “Collection of Personal Information” contains more information on these categories.
Why do we collect personal information and how is it used?
For more information see Collection of Personal Information below.
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Business Purposes: |
Commercial Purposes: |
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· Fulfilling or meeting the reason you provided the information. · Technical administration of Bosch and Bosch affiliate websites, mobile applications and/or services. · Maintaining the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business. · Customer, vendor, licensor and/or supplier administration, review and/or reports. · Administering, maintaining, personalizing, and improving Bosch and Bosch affiliates’ mobile applications, products, and services, including, without limitation, to authenticate users, process payments, provide requested services, provide optional additional services and to develop new features, products and/or services. · Providing customer service. · Compliance with legal and/or regulatory requirements. · Evaluating or conducting a merger, sale of assets, consolidation or restructuring, financing or acquisition of all or a portion of any Bosch business, asset, or opportunity by, with or into another business, entity, or company.
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· Responding to submitted inquiries and customer service requests and other questions and/or comments. · For the U.S. and Canada, this data may be used for marketing and analytic purposes. · Registration and login with SingleKey ID. |
Bosch will not collect or use personal information for materially different, unrelated, or incompatible purposes without providing you notice (or obtaining your consent, where required by applicable laws in the relevant jurisdiction). Additionally, Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.
Is personal information disclosed, sold, or shared?
For more information see Disclosure, Sale, and Sharing of Personal Information – Past 12 months, Personal Information Sales: Opt-Out and Opt-In Rights, and Use of Cookies below.
Bosch may disclose your information with:
Bosch does not sell or share personal information for a business or commercial purpose, therefore there is no opt-out for the selling or sharing of personal information.
What are the risks?
What else should you know?
Notice to Canadian Users: By using the Bosch Tools Website and/or voluntarily providing your personal information to us, as applicable, you are consenting to the collection, use and disclosure of your personal information as described in our Privacy Notice and summarized above.
Robert Bosch Tool Corporation (“Bosch”) is pleased to have you visit our Boschtoolservice.com website and welcomes your interest in the services or products provided through the Boschtoolservice.com website (collectively, the “Services”). This Privacy Notice applies to all users of the Boschtoolservice.com website and the Services, anywhere in the United States, Canada, and their respective territories and possessions.
The protection of your privacy is an important concern to which we pay special attention. We process personal information collected during your visit to the Boschtoolservice.com website and use of Services in compliance with this Privacy Notice and all applicable laws and regulations. Data protection and information security are part of Bosch corporate policy.
Notice to Canadian Users: By using the Bosch Tools Website and/or voluntarily providing your personal information to us, as applicable, you are consenting to the collection, use and disclosure of your personal information as described in this Notice. If you do not consent to the processing of your personal information in accordance with this Notice, do not access or continue to use the Bosch Tools Website or otherwise provide any personal information to us.
This Notice covers our processing of personal data, personal information, or personally identifiable information, as defined by numerous statutes in the United States, as well as personal information, as defined by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)and any applicable substantially similar provincial legislation which we gather when you are accessing, viewing, completing, or using this Bosch Tools Website or our Services which we gather while you are accessing, viewing, completing, or using the Services.
The Boschtoolservice.com website has collected the following personal information from users of the Boschtoolservice.com website within the last twelve (12) months
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Category and Sources of Information |
Examples |
Business or Commercial Purpose |
Disclosures, sales, or sharing for targeted advertising |
Retention
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Identifiers
We collect this information from our users, customers, and business partners. We also generate identifiers internally. |
Real name, address, email address, account name, and other similar identifiers. |
Business- To enable use of our sites, services, and products, to communicate with you, and to understand how our Users interact with our sites.
Commercial- To improve our offerings |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information
We do not sell/share this data
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Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations |
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Personal Information
We collect this information from our users, customers, and business partners |
real name, address, email address, account name, telephone number, age group. Some personal information included in this category may overlap with other categories. |
Business- To enable use of our sites, services, and products, to communicate with you, and to understand how our Users interact with our sites.
Commercial- To improve our offerings |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information
We do not sell/share this data
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Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations |
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Commercial information
We collect this information from our customers, and generate it internally during transactions with our customers |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
Business- To transact with you if you use our services or products, and to enable transactions you’ve requested.
Commercial- To improve our offerings. |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information
We do not sell/share this data
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Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations |
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Internet or other similar network activity
We collect this information from our users and customers |
Page Views Additionally, we may use technology to monitor how you interact with our boschtoolservice.com website. This may include without limitation which links you click on, information that you type into our online forms, and about your device or browser. Further, we utilize pages viewed by you. Please discontinue use of the boschtoolservice.com website if you do not consent to our collection of such information. |
Business- To enable use of our sites, services, and products to communicate with you, to understand how our users interact with our sites.
Commercial- To improve our offerings. |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information
We do not sell/share this data
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Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations |
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Professional or employment-related information
We collect this information from our users, customers, and business partners |
Professional or Private User |
Business- To enable use of our sites, services, and products, to communicate with you, and to understand how our Users interact with our sites.
Commercial- To improve our offerings |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information
We do not sell/share this data
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Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations |
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Inferences drawn from other personal information
We generate these internally |
Profile reflecting a person's preferences |
Business- To enable use of our sites, services, and products, to communicate with you, and to understand how our Users interact with our sites.
Commercial- To improve our offerings |
We disclose this data with our service providers and with business partners, including those whom you instruct us to send this information
We do not sell/share this data
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Bosch only retains personal information for as long as necessary to carry out the purposes for which we originally collected it and for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations |
Bosch will continue to collect the personal information described above. If any additional personal information is collected by Bosch, we will provide any required notice(s), and where applicable obtain any required consent(s), in accordance with applicable laws in the relevant jurisdiction.
Bosch collects personal information from the following categories of sources:
Bosch will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice or obtaining your consent, where required by applicable laws in the relevant jurisdiction.
Bosch may use, store, compile, manipulate, and disclose your personal information with third parties for the purposes stated above. Your personal information is disclosed with the following:
Boschtoolservice.com website does not sell or share personal information for a business or commercial purpose, therefore there is no opt-out for the selling or sharing of personal information.
This Boschtoolservice.com website uses web analytics tools, such as the Google Analytics web analytics tool, to provide us with an analysis of your use of the Boschtoolservice.com website, overall use of and traffic on the Boschtoolservice.com website and other related services. Google Analytics uses cookies that enable an analysis of your use of the Boschtoolservice.com website. The information generated by the cookie about your use of the Boschtoolservice.com website(such as when you visited the Boschtoolservice.com website, the referrer URL, details on the configuration of your operating system, your browser, and your access provider) are generally transmitted to, and stored on, a server of Google located in the U.S.A. You are able to opt out of Google Analytics by downloading and utilizing the Google Analytics Opt-out Browser Add-on, which you can obtain at https://tools.google.com/dlpage/gaoptout?hl=en.
Bosch uses any information gathered by such analytics tools to analyze your use of the Boschtoolservice.com, to generate reports on website activities and to perform other Boschtoolservice.com related services to you. Only authorized persons have access to this anonymized data.
Bosch may transfer your personal information to Bosch’s parent company in Germany, Robert Bosch GmbH, and/or to any other Bosch affiliates throughout the world, including, without limitation, Robert Bosch Tool Corporation, when processing, storing, analyzing, and otherwise using data. Bosch may also transfer your data to a service, provider, contractor, or third party outside the country of origin. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in countries other than the country in which you reside. You can obtain information about Bosch’s policies and practices with respect to foreign service providers (including affiliates), or ask questions about the collection, use, disclosure, or storage of personal information by such service providers, by contacting our Privacy Notice Administrator as described below.
Bosch does not knowingly collector use any personal information from online visitors under the age of 16. Bosch does not knowingly allow visitors under the age of 16 to participate in any promotions or contests made available on Boschtoolservice.com websites from time to time.
California’s “Shine The Light” law permits those Bosch customers who are residents of California to annually request a list of their personal information (if any) that Bosch disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of those third parties. At this time, Bosch currently does not share any personal information with third parties for direct marketing purposes.
The Boschtoolservice.com website may contain links to other Bosch sites. The Boschtoolservice.com website provides these links only as a convenience. Your use of these Affiliated Sites and any related services are outside the scope of this Privacy Notice, and is governed by the Privacy Notice and any other terms referred to or located on such Affiliated Sites.
The Boschtoolservice.com website may contain links to third-party websites or services operated by providers that are not associated with Bosch. After you click the link, Bosch no longer has any influence over the collection, storage, use or processing of any personal information transmitted by clicking the link (such as the IP address or URL of the page that contains the link), as the behavior of third parties is, by nature, beyond Bosch control. Therefore, Bosch is not responsible for the collection, storage, use, disclosure, or other processing of personal information by such third parties. For further clarity, this Privacy Notice does not apply to any such third party websites or services; refer to the privacy statements or policies for such third party websites or services for information about how they collect, use, disclose and protect personal information.
Within the scope of this Online Offer, we give you the opportunity to learn about the products and services offered by us by means of a chat. When using the chat, the chat conversation is recorded and may be accessible by our service providers. After the chat, it will be deleted soon thereafter unless the chat is part of a support or service request. In the latter case, the chat’s content is assigned to your customer account and will be saved for the purpose of fulfilling the contractual obligations.
Bosch takes commercially reasonable efforts to ensure that your data collected by Bosch through this Boschtoolservice.com website is protected against tampering, loss, destruction, access by unauthorized persons or unauthorized disclosure. Bosch security measures are being continuously improved in accordance with the state of technological developments, however, absolute protection is not possible.
When you register with Bosch, you are required to create a username and password. You must not share this access information with anyone else as you are personally responsible for any information transmitted while logged in with your username and password. We disclaim any and all liability for any information transmitted due to an unauthorized log in.
Bosch uses cookies and active components (e.g., JavaScript) to track visitors’ preferences and customize the design of the Boschtoolservice.com website.
Cookies are small text files stored on your computer or device when you visit a Boschtoolservice.com website. If you wish, you can delete the cookies at any time from your web browser. However, this can result in some functions no longer being available. For information on deleting the cookies, consult your browser‘s help function.
Bosch makes it possible to control the use of cookies. To do so, click the “Privacy settings” link in the footer. This link gives you additional information about the cookies used. In addition, you can configure which cookies you want to use there.
Bosch’s Boschtoolservice.com website may incorporate content and services from other providers (e.g., Google) who, in turn, may use cookies and active components. Bosch has no influence on the processing of personal information by these providers. The option provided by Bosch to configure settings for cookies used has no effect on cookies and active components from other providers (e.g. YouTube, Facebook, Google, Twitter). Refer to the respective provider’s websites for information about how your data is handled.
Qualtrics
On our Repair online B2B USA, (“boschtoolservice.com website”), we use the services of Qualtrics LLC, 333 W. River Park Drive, Provo UT 84604, USA to conduct customer, product, and satisfaction surveys. The goal is to continuously develop and improve our products and services. If you participate in a satisfaction survey, only so-called "log data" (date and time stamp / information about your browser and your browser settings / information about your terminal device / usage data) will be processed. Participation in a satisfaction survey is voluntary. The legal basis for the data processing is your consent, Art. 6 para. 1 lit. a) GDPR. You can revoke your consent at any time with effect for the future.
As part of the Qualtrics services also Cookies are used, in particular to maintain the current satisfaction survey during your browsing session and to prevent multiple participations. For more information about Qualtrics LLC and how Qualtrics processes personal data, please visit https://www.qualtrics.com/privacy-statement/.”
This is a U.S. website and service targeted to users in the U.S. and Canada, and the Bosch Tools Website is subject to U.S. and Canadian laws, as applicable, including, without limitation, those governing the privacy and security of your information. If you use Bosch Services, you are transferring your information to Bosch in the United States. By using the Bosch Services or providing your information to Bosch through the Services you consent to the transfer of your personal information to the United States, and Bosch handling of your information in accordance with applicable U.S. requirements and this Privacy Notice. Accordingly, your personal information may be accessible to courts, law enforcement and national authorities in the United States. You can obtain information about Bosch’s policies and practices with respect to service providers (including affiliates) outside the country where you reside, or ask questions about the collection, use, disclosure, or storage of personal information by such service providers, by contacting our Privacy Notice Administrator as described below.
State specific privacy laws within the United States provide data subjects certain rights regarding the personal information that businesses collect and how the collected personal information is used. If you would like to exercise data subject right available to you, find the “Exercise your Rights” section below. Our privacy team will examine your request and respond to you as quickly as possible.
We may still use any aggregated and de-identified Personal Information that does not identify any individual and may also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our Agreements. We maintain and use all de-identified information in de-identified form. We do not attempt to reidentify it except to ensure our de-identification processes are in compliance with applicable law.
Dependent on the state of your residence, you may be provided the following rights:
Right to know or confirm what personal information is collected
Right to access your personal information
Right to correct inaccurate personal information
Right to delete personal information
Right to know what personal information is sold or shared and to whom.
Right to opt-out of sale of personal information
Right to opt-out of or sharing of personal information for cross-context behavioral advertising
Right to opt-out of processing for the purpose of profiling or targeted advertising
Right to data portability
Right to limit the use and disclosure of Sensitive Personal Information
Right of no retaliation following opt-out or exercise of other rights
Right to appeal
Right to non-discrimination
Individuals located in Canada have certain rights pursuant to Canadian Privacy Laws. Subject to certain exceptions and limitations, and depending upon the jurisdiction where you reside, such rights may include:
To exercise your rights, submit a verifiable consumer request or access request, as applicable, to us by either:
Calling us at (888-43-BOSCH (888-432-6724)).
Sending an email to: Optout.PTNA@us.bosch.com
To assist Bosch in processing your request when exercising your rights, supply the following information:
Only you (or based on your state of residence, an authorized agent authorized by you to act on your behalf – see Section Authorized Agent below for more information) may make a verifiable consumer request or access request, as applicable related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. Your verifiable consumer request or access request, as applicable, must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request or access request does not require you to create an account with us, but if you already have an account with us, you may be required to make your request through that account.
We will only use personal information provided in a verifiable consumer request or access request, as applicable, to verify the requestor’s identity or authority to make the request.
We endeavor to respond to a verifiable consumer request or access request, as applicable, within forty five (45) days of its receipt, or sooner where required by applicable law (including Canadian Privacy Laws). If we require more time (up 90 days in total), where permitted by applicable law, we will inform you of the reason and extension period in writing. Opt-out request will be honored as soon as feasibly possible, but no later than 15 days from the date we receive the request.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide in response to a verifiable consumer request will only cover the 12-month period preceding the verifiable consumer request's receipt, unless otherwise required by applicable law. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
For data portability requests, where applicable, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request or access request, as applicable, unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Bosch does not sell your personal information collected through the Bosch Tools Website to third parties for monetary consideration as defined by relevant laws.
Bosch does not sell or share personal information for a business or commercial purpose, therefore there is no opt-out for the selling or sharing of personal information.
As a California resident you may also exercise your request to know or request to delete through an authorized agent. When you submit your request through an authorized agent we require that you:
The foregoing does not apply when you have provided your authorized agent with a power of attorney pursuant to California Probate Code sections 4000 to 4465; provided, that we may require a copy of such power of attorney before fulfilling any request.
As a Colorado resident you may also exercise your request to opt-out through an authorized agent. When you submit your request through an authorized agent we require that you:
We will not discriminate against you for exercising any of your rights. Unless permitted by applicable law, we will not: (a) deny you goods or services; (b) charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; (c) provide you a different level or quality of goods or services; or (d) suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Regulatory authorities that oversee the privacy laws and regulations, advise individuals to file an objection or challenge with the relevant company before lodging a formal complaint with a regulatory authority. If you are dissatisfied with Bosch’s response to an objection or challenge filed under Article XX above, or you if wish to file a complaint with a regulatory authority first, you may do so as follows:
Under applicable US state privacy laws.: You may file a complaint with the applicable state Attorneys General Office or regulatory agency.
Due to the constantly changing nature of Bosch business, Bosch reserves the right to change, update, revise and/or modify this Privacy Notice at any time at Bosch’s sole discretion, and Bosch will post any new or revised Privacy Notice here. Any such change, update, revision and/or modification will be effective immediately upon posting on this website, unless we are required to provide direct notice or obtain your consent pursuant to applicable laws. Use of information that Bosch gathers now will be subject to the Privacy Notice in effect at the time of use. By using or navigating around the Boschtoolservice.com website or utilizing any of the Services, you acknowledge that you have read and understood and agree to be bound by this Privacy Notice in and the applicable Terms of Use. If you do not agree to be so bound, do not remain on the Boschtoolservice.com website. You are responsible for checking the Boschtoolservice.com website frequently to keep apprised of recent changes.
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The effective date of this Privacy Notice is 01/01/2020
This Privacy Notice was updated on 01/20/2025. The following information was updated:
To obtain more information or to submit suggestions or complaints regarding the processing of your personal information, you can contact the Bosch Privacy Notice Administrator.
If incorrect information has been stored despite Bosch efforts to maintain correct and up-to-date data, Bosch will correct this upon your written request, sent to:
Email: privacy.policy@us.bosch.com
Postal Address:
Robert Bosch LLC
Privacy Policy Administrator
38000 Hills Tech Drive
Farmington Hills, MI 48331
You may also contact as follows:
Phone:(888-43-BOSCH (888-432-6724)).
Website: https://www.boschtoolsservice.com/User/ContactUs.aspx
© Copyright 2023 Robert Bosch Tool Corporation. All rights reserved.