*please note: This data protection notices refers to data processed when repairing your item in the United Kingdom. For more information about how we process your data on this website, please refer to https://www.bosch-pt.com/ptlegalpages/de/ptde/en/pro/privacy/
Robert Bosch Limited and its Power Tools division (hereinafter “Robert Bosch Limited” or “We” or “Us”) welcomes you. This data protection notice covers the processing of your personal data in relation to a repair or spare parts order form. This data protection notice is relevant to customers utilizing this online repair or spare parts order service in the mainland United Kingdom (excluding NI, Scottish Highlands and Islands, Isle of Wight, the Isle of Man & the Channel Islands)
We thank you for your interest in our company and our products.
The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Robert Bosch Limited with its registered office at C/O Bosch Rexroth, Viewfield Industrial Estate, Glenrothes, KY6 2RD, UK, is a controller responsible for the processing of your data.
Our contact details are as follows: Robert Bosch Limited, P.O. Box 98, Uxbridge UB9 5HN
Or
Email: DSO@uk.bosch.com
Telephone: +44(0)344 892 0115
The following categories of data are processed:
• Communication data (e.g. name, telephone, e-mail, address)
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
We as well as the service providers commissioned by us; process your personal data for the following processing purposes:
4.3.1. Provision of these repair and spare part requests and fulfilment of contractual obligations under our contractual terms including invoicing.
(Legal basis: Fulfilment of contractual obligations to complete repair or spare part requests from the customer).
This Repair form and Spare parts ordering is not meant for children under 18 years of age.
Principally, your personal data is forwarded to us from other controllers, Robert Bosch Power Tools GmbH, as it is required for the fulfilment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. We may forward this data on to other controllers if the same conditions are satisfied. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section – Processing purposes and legal basis. Third parties may also be other companies in the Bosch group.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
If you require information on the cookies used in the primary website where the repair or spare parts online form is located, please refer to the privacy notice of Robert Bosch Power Tools GmbH, the data controller of the website.
We involve external service providers with tasks such as payment services, parcel collection and delivery. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.
For the announcement of your parcels, we may transfer your email address and phone number within the scope of the fulfilment of the contractual obligations to the following:
FedEX UK Limited
Parkhouse East Industrial Estate Newcastle-under-Lyme, Staffordshire, St5 7RB
This company processes data as a data controller.
All payments made in relation to your repair or spare parts order are managed through Adyen N.V. Online payment platform. For details on how Ayden N.V. manage your personal data please refer to their privacy policy.
Principally, we store your data for as long as it is necessary for us to fulfil the contract or for as long as we have a legitimate interest in storing the data. In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfilment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorized access. Our security measures are, pursuant to technological progress, constantly being improved.
To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.
Right to information and access
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion
You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).
Restriction of processing
As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.
Data portability
As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible –that we transfer those data to a third party.
Object to direct marketing
Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to the organizational reasons, there might be an overlap between your objection and the use of your data within the scope of a campaign that is already running.
Objection to data processing based on the legal basis of “legitimate interest”
In addition, you have the right to object to the processing of your personal data at anytime, insofar as this is based on legitimate interest. We will then terminate the processing of your data unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.
Withdrawal of your consent
In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. For the UK this is the Information Commissioner’s Office (ICO). Their contact information is:
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Email: casework@ico.org.uk
Phone: +44 (0)303 123 1113
We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.
If you wish to contact us, please find us at the address stated in the "Controller" section 3.
To assert your rights please use the following link: https://request.privacy-bosch.com/entity/RBGB/?app=c23c367f-9431-476a-a6ad-cce8400c20cb.
To notify data protection incidents please use the following link: https://www.bkms-system.net/bosch-dataprotection.
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:
Data Protection Officer, UK and Ireland
Robert Bosch UK.
Broadwater Park
North Orbital Road
Denham UB9 5HJ
Email: DSO@uk.bosch.com
Telephone: +44 (0)344 892 0115
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