Robert Bosch Power Tools GmbH (hereinafter “Bosch Power Tools” or “We” or “Us”) welcomes you to our internet pages and mobile applications (together also referred to as “Online Offers”). We thank you for your interest in our company and our products.
The protection of your privacy throughout the course of processing personal data as well as the security of all business data are important concerns to us. We process personal data that was gathered during your visit of our Online Offers confidentially and only in accordance with statutory regulations.
Data protection and information security are included in our corporate policy.
Bosch Power Tools is the controller responsible for the processing of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows:
Robert Bosch Power Tools GmbH, Max-Lang-Straße 40-46, 70771 Leinfelden-Echterdingen, Germany kontakt@bosch.de.
Please note that in the course of registration "Bosch Power Tools" is "Joint Controller" with other companies of the Bosch Group according to Art. 26 GDPR . For more information on this and your rights in this regard, please refer to Section "Registration".
Note: This app offers you the possibility to document and manage your offers, invoices and appointment coordination. While we are responsible under data protection law for the processing mentioned below, you are independently responsible under data protection law for the appointments, documents and time records managed by you, as well as other documents and data that relate to persons and are transmitted to us by you or your representatives. We only act as a processor in accordance with the data processing agreement that we concluded with you upon registration.
With the exception of this, we process the data provided by you as the controller if this is provided for in the terms of use, if there is a separate contractual agreement to this effect or if we are obliged to do so for legal reasons.
The following categories of data are processed:
· Communication data (e.g. name, telephone, e-mail, address, IP address)
· Contractual master data (e.g. contractual relationships, contractual or product interest)
· Client history
· Contract accounting and payment data
· Contact information
· Data that is part of the documents managed by you (e.g. offers that you create)
Personal data consists of all information related to an identified or identifiable natural person, this includes, e.g. names, addresses, phone numbers, email addresses, contractual master data, contract accounting and payment data, which is an expression of a person's identity.
We collect, process and use personal data (including IP addresses) only when there is either a statutory legal basis to do so or if you have given your consent to the processing or use of personal data concerning this matter, e.g. by means of registration.
We, as well as the service providers commissioned by us, process your personal data for the following processing purposes:
4.3.1. Provision of this Online Offer and offering of paid OfficeOn services
(Legal basis: Fulfillment of our contract with you for paid services and our legitimate interest in direct marketing, provided this is done in accordance with data protection and competition laws).
For this purpose we use the service provider ToolTime GmbH, Boxhagener Str. 119, 10245 Berlin, Germany.
4.3.2 Self-promotion as well as market research and reach measurement to the extent permitted by law or based on consent
(Legal basis: consent / legitimate interest from our side in direct marketing, as long as this is done in accordance with data protection and competition law requirements.)
4.3.3 Sending a newsletter with the recipient’s consent via email, SMS/MMS or push notifications
(Legal basis: consent.)
4.3.4 Resolving service disruptions as well as for security reasons.
(Legal basis: Fulfilment of our legal obligations within the scope of data security and legitimate interest in resolving service disruptions as well as in the protection of our offers.)
4.3.5 Safeguarding and defending our rights.
(Legal basis: Legitimate interest on our part for safeguarding and defending our rights.)
Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.
We store log files to determine service disruptions and for security reasons (e.g., to investigate attack attempts) for a period of 30 days and delete them afterwards. Log files which need to be maintained for evidence purposes are excluded from deletion until the respective incident is resolved and may, on a case-by-case basis, be passed on to investigating authorities.
In log files, the following information is saved:
IP address (internet protocol address) of the terminal device used to access the Online Offer;
Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
Name of the service provider which was used to access the Online Offer;
Name of the files or information accessed;
Date and time as well as duration of recalling the data;
Amount of data transferred;
Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
http status code (e.g., “Request successful” or “File requested not found”).
This Online Offer is not meant for children under 18 years of age.
Principally, your personal data is forwarded to other controllers only if required for the fulfilment of a contractual obligation, or if we ourselves, or a third party, have a legitimate interest in the data transfer, or if you have given your consent. Particulars on the legal basis and the recipients or categories of recipients can be found in the Section Processing purposes and legal basis. Third parties may also be other companies of the Bosch group.
Additionally, data may be transferred to other controllers when we are obliged to do so due to statutory regulations or enforceable administrative or judicial orders.
4.6.1 Service providers (general)
We involve external service providers with tasks such as sales and marketing services, customer contact centre, contract management, payment handling, provision of warehousing, programming, data hosting and hotline services. We have chosen those service providers carefully and monitor them on a regular basis, especially regarding their diligent handling of and protection of the data that they store.
All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other Bosch group companies.
4.6.2 External payment service providers
We involve external payment service providers.
Depending on the type of payment method you choose during the ordering process, we transfer the data used for the processing of payments (e.g. credit card data) to the financial institution charged with the payment or payment service providers commissioned by us. The payment service providers collect and process this data as data controllers. In that case (payment service providers are data controllers) the data protection notices, or privacy policy of the respective payment service provider applies.
We might transfer personal data to recipients located outside the UK and EEA into so-called third countries. In such cases, prior to the transfer we ensure that either the data recipient provides an appropriate level of data protection or that you have consented to the transfer.
You are entitled to receive an overview of third country recipients and a copy of the specifically agreed provisions securing an appropriate level of data protection. For this purpose, please use the statements made in the Contact section.
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfilment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfilment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time). Regarding the personal data for which you are the data controller and we act as the data processor in accordance with the Data Processing under Commission Agreement (DPUC) that you concluded with us – provisions on data deletion as defined in DPUC shall apply.
In order to use extended functionalities, registration in our online offers is required. Below you will find more information about the registration and login process.
This is structured as follows:
5.1 Integrated Customer Profile Management (iCPM) – enables the integration of various registration options such as Bosch Single Key ID and Social Sign In.
5.2 SingleKey ID – one of the sign-in options provided by Robert Bosch GmbH.
Bosch "Integrated Customer Profile Management" (iCPM) connects different Bosch applications, with the aim that you as a business partner (user, customer) do not have to provide your data multiple times, thus offering you the best possible customer experience. In addition, iCPM offers the possibility to log in to Bosch applications via different login options.
Within the framework of iCPM,
Robert Bosch Power Tools GmbH
Max-Lang-Strasse 40-46, D-70771 Leinfelden-Echterdingen
hereinafter referred to as "Bosch PT
and
the parties listed in the "List of Parties" (hereinafter referred to as "Parties")
work closely together. This also applies to the processing of your personal data. The Parties have jointly determined the order in which this data is to be processed in the individual process phases and are therefore to be regarded as joint controllers under data protection law pursuant to Art. 26 GDPR.
Here is a detailed overview of the joint and separate data processing activities and responsibilities of the parties:
|
Data processing: |
Responsibility: |
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Identity Brokering with Bosch own as well as other, external Identity Providers (Facebook,Apple, Google) for B2C and external B2B users Bosch PT.
|
Bosch PT |
|
Identity brokering with BCD/Bosch ADFS for B2E (Bosch administrators) |
Bosch PT |
|
Capturing, storage and provision of user attributes for connected applications |
The Parties |
What this means for you:
- The parties shall provide you, as data subjects, with the information required by Articles 13 and 14 GDPR in a precise, transparent, understandable and easily accessible form in clear and simple language, free of charge. Each party shall provide the other party with all necessary information from its sphere of activity.
- The parties shall inform each other without delay of the data subject rights asserted by you as a data subject. They shall provide each other with all information required to respond to your requests for information.
- You may assert your data subject rights directly against either party at any time.
You can log in to our website with SingleKey ID.
SingleKey ID was developed by Robert Bosch GmbH for the Bosch Group to provide users with an overarching login option on Bosch websites, stores, apps and services. Robert Bosch GmbH, Robert-Bosch-Platz 1, 70839 Gerlingen-Schillerhöhe, Germany, is responsible for providing SingleKey ID.
Robert Bosch GmbH, Robert-Bosch-Platz 1, 70839 Gerlingen-Schillerhöhe, Germany, processes your data for the purposes of "registration and login with SingleKey ID", as well as "overview and maintenance of master data and apps with SingleKey ID" under joint responsibility with us. For more information, please visit: https://singlekey-id.com/data-protection-notice/.
After one-time registration you can use SingleKey ID to log in. For this purpose you will be redirected to a login mask of Robert Bosch GmbH . After successful authentication, Robert Bosch GmbH will provide us with the required personal data (e.g. e-mail address, telephone number, first name, last name, language, country). Your password will not be transmitted to us.
You can terminate your SingleKey ID user contract at any time on the SingleKey ID website by deleting your SingleKey ID: https://singlekey-id.com/myprofile/. Please note that by deleting your SingleKey ID you will lose access to all Bosch websites, stores, apps and services where you have logged in with SingleKey ID.
In the context of our online service, cookies and tracking mechanisms may be used.
Cookies are small text files that may be stored on your device when visiting our online service.
Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.
We distinguish between cookies that are mandatorily required for the technical functions of the online service and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the online service.
It is generally possible to use the online service without any cookies that serve non-technical purposes.
6.1.1 Technically required cookies
By technically required cookies we mean cookies without those the technical provision of the online service cannot be ensured. These include e.g. cookies that store data to ensure smooth reproduction of video or audio footage.
Such cookies will be deleted when you leave the website.
6.1.2 Cookies and tracking mechanisms that are technically not required
We only use cookies and tracking mechanisms if you have given us your prior consent in each case. With the exception of the cookie that saves the current status of your privacy settings (selection cookie). This cookie is set based on legitimate interest.
We distinguish between two sub-categories with regard to these cookies and tracking mechanisms:
These cookies facilitate operation and thus allow you to browse our online service more comfortably, e.g. your language settings may be included in these cookies.
General
By using marketing cookies and tracking mechanisms we and our partners are able to show you offerings based on your interests, resulting from an analysis of your user behaviour:
Statistics:
By using statistical tools, we measure aspects of the user journey, e.g. the number of your page views.
Conversion tracking:
Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you accessed our website via an advertisement of the respective partner. Normally these cookies are no longer valid after 30 days. If you visit certain pages of our website and the cookie has not yet expired, we and the relevant conversion partner can recognize that a certain user clicked on the advertisement and thereby was redirected to our website. This can also be done across multiple devices. The information obtained by means of the conversion cookie serves the purpose of compiling conversion statistics and recording the total number of users who clicked on the respective advertisement and were redirected to a website with a conversion tracking tag.
Retargeting
These tools create user profiles by means of advertising cookies or third-party advertising cookies so called "web beacons" (invisible graphics that are also called pixels or tracking pixels), or by means of comparable technologies. These are used for interest-based advertising and to control the frequency with which the user looks at certain advertisements. The relevant provider is the controller responsible for the processing of data in connection with the tool. The providers of the tools might disclose information also to third parties for the purposes mentioned above. Please note the data protection notices of the relevant provider in this context.
Please note that using the tools might include transfer of your data to recipients outside of the UK[PM(7] [RA(GCG8] and EEA where there is no adequate level of data protection pursuant to the GDPR (e.g. the USA). For more details in this respect please refer to the following description of the individual marketing tools.
6.3.1 Google Analytics
Name: Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Function: Analysis of user behaviour (page retrievals, number of visitors and visits, downloads), creation of pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrichment of pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting in conjunction with Google Ads
6.3.2 Tealium
Name: Tealium
Provider: Tealium Inc., 11095 Torreyana Road San Diego, CA 92121, USA
Function: Management of website tags via an interface, integration of program codes on our websites.
6.3.3 Intercom
Name: Intercom
Provider: Intercom, Inc., 2nd Floor, Stephen Court, 18-21 Saint Stephen's Green, Dublin 2, Ireland
Function: We provide you with Intercom's live chat on our website, which allows us to be in contact visitors of the website and answer questions. During the chat connection, we display and store the location, IP address, browser and website visited. Further information about Intercom live chat can be found in Intercom's privacy policy.
Intercom automatically deletes the IPs and geographic data of visitors who have not visited our website for 9 months.
6.3.4 Cobrowse
Name: Cobrowse
Provider: Cobrowse.io LLC, 10 Allen Rd Wellesley, MA 02481-6727 USA
Function: We use the Cobrowse tool, provided by Cobrowse.io LLC, to improve our customer support and resolve technical issues. Cobrowse allows our support staff in Intercom to view and control the user's screen in real time upon request to resolve technical issues or answer questions.
6.3.5 Sentry
Name: Sentry
Provider: Functional Software Inc., Rothschildplatz 3/2/ab, 1020 Wien, Österreich
Function: We use the Sentry tool to identify and correct errors in our application. The service collects and stores data created from anonymized usage profiles. This is used exclusively to analyze error cases and monitor system stability.
6.3.6 Firebase Remote Config
Name: Google Firebase Remote Config
Provider: Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Function: Firebase Remote Config enables us to make changes to the configuration of app settings without having to download and install it again every time a change is made. We use this function to correct errors in the content or to update the content. In this context, certain device information is processed. The legal basis for Firebase Remote Config is Art. 6 Para. 1 lit. b GDPR. You can find more information on Google's website about Firebase and Remote Config.
6.3.7 Datadog
Name: Datadog Real User Monitoring (RUM)
Provider: Datadog, Inc., 620 8th Avenue, Floor 45, New York, NY 10018, USA
Function: App and user analysis (in particular performance of the app, application screens, user actions, network requests, reports) by collecting the following data, among others: IP address, date and time of page access, click path, information about the browser you use and the device you use, pages visited, referrer URL (website through which you accessed our website), location data. The IP address transmitted by your browser when you use Datadog RUM will not be merged with other Datadog data. Datadog uses technologies such as cookies, web storage in the browser and tracking pixels that enable an analysis of your use of the website. The information generated in this way about your use of this website is only transmitted and stored within member states of the European Union or in other contracting states to the Agreement on the European Economic Area.
You can manage your cookie and tracking mechanism settings in the browser and/or our privacy settings.
Note: The settings you have made refer only to the browser used in each case.
6.4.1 Deactivation of all cookies
If you wish to deactivate all cookies, please deactivate cookies in your browser settings. Please note that this may affect the functionality of the website.
6.4.2 Management of your settings with regard to cookies and tracking mechanisms not required technically
When visiting our websites, you will be asked in a cookie layer whether you consent to our using of any Comfort cookies, marketing cookies or tracking mechanisms, respectively.
In our privacy settings, you may withdraw the consent with effect for the future or grant your consent at a later point in time.
Within the scope of our Online Offers you can sign up for newsletters. We provide the so-called double opt-in option which means that we will only send you a newsletter via email, mobile messenger (such as, e.g. WhatsApp), SMS or push notification after you have explicitly confirmed the activation of the newsletter service to us by clicking on the link in a notification. In case you wish to no longer receive newsletters, you can terminate the subscription at any time by withdrawing your consent. You can withdraw your consent to email newsletters by clicking on the link which is sent in the respective newsletter mail, or in the administrative settings of the online offer. Alternatively, please contact us via the contact details provided in the Contact section.
Our Online Offers may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is naturally beyond our control. We do not assume responsibility for the processing of personal data by third parties.
Our employees and the companies providing services on our behalf, are obliged to confidentiality and to compliance with the applicable data protection laws.
We take all necessary technical and organisational measures to ensure an appropriate level of security and to protect your data that are administrated by us especially from the risks of unintended or unlawful destruction, manipulation, loss, change or unauthorized disclosure or unauthorised access. Our security measures are, pursuant to technological progress, constantly being improved.
To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible.
Right to information and access
You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data.
Right to correction and deletion
You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data.
This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following).
Restriction of processing
As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.
Data portability
As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible –that we transfer those data to a third party.
Object to direct marketing
Additionally, you may object to the processing of your personal data for direct marketing purposes at any time. Please take into account that due to the organizational reasons, there might be an overlap between your objection and the usage of your data within the scope of a campaign which is already running.
Objection to data processing based on the legal basis of “legitimate interest”
In addition, you have the right to object to the processing of your personal data at any time, insofar as this is based on legitimate interest. We will then terminate the processing of your data unless we demonstrate compelling legitimate grounds according to legal requirements which override your rights.
Withdrawal of your consent
In case you consented to the processing of your data, you have the right to revoke this consent at any time with effect for the future. The lawfulness of data processing prior to your withdrawal remains unchanged.
You have the right to lodge a complaint with a supervisory authority. You can appeal to the supervisory authority which is responsible for your place of residence or your state of residency or to the supervisory authority responsible for us. The supervisory authority responsible for us is:
The State Commissioner for Data Protection and Freedom of Information Baden-Württemberg
Address:
Lautenschlagerstraße 20
70173 Stuttgart
GERMANY
Postal address:
P.O. Box 10 29 32
70025 Stuttgart
GERMANY
Tel.: +49 (711)/615541-0
FAX: +49 (711)/615541-15
E-Mail: poststelle@lfdi.bwl.de
The supervisory Authority responsible for the UK is:
Information Commissioner's Office Address:
First Contact Team
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
or
Phone: +44 (0)303 123 1113
Email: casework@ico.org.uk
We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.
If you wish to contact us, please find us at the address stated in the "Controller" section.
To assert your rights please use the following link: https://request.privacy-bosch.com/entity/PTDE/?app=34e06089-8879-4d25-a67a-0fe012d2e960.
To notify us of data protection incidents please use the following link: https://www.bkms-system.net/bosch-datenschutz.
For suggestions and complaints regarding the processing of your personal data we recommend that you contact our data protection officer:
Data Protection Officer
Department for Information Security and Privacy of the Bosch Grupe (C/ISP)
Robert Bosch GmbH,
Postfach 30 02 20
70442 Stuttgart
Germany
or
E-Mail: DPO@bosch.com
Effective date: 07.08.2024